Hi Garin,

Thank you so much for reaching out!

I sincerely apologize for any confusion. Looking into your account, it appears that while your gut sample completed processing, your results were flagged by our system for a separate quality check. This typically happens when a sample has a lower than normal concentration of bacterial DNA.

From here, we're going to try to run this sample again with this lower concentration in mind. Unfortunately, this could add a couple weeks to processing time. We'll be in touch soon with an update.

Please let me know if I can help in any other way!

Best,

Jennifer Gerstenberger
Customer Support Lead
uBiome

Might be time to use a different lab. Other than the delays I am feeling well and enjoying my lower inflammation.